1. Introduction

Welcome to Haven. By accessing or using the Haven website (“Website”) and its related services, including the mobile application and online tools (“Services”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or Services.

2. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use the Website and Services. By using our Services, you represent and warrant that you meet the eligibility requirements.

3. Use of Services

Haven offers a range of services including but not limited to:

• Online and in-person counseling services.
• Mood tracking and mental health self-help tools.
• Educational resources such as blogs, videos, and podcasts.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You will not:

• Use the Services for any unlawful activity.
• Attempt to access or use the Website or Services in a manner that could damage, disable, or interfere with the functionality of the Website.

4. Account Creation

To access certain features of the Services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information up-to-date.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you believe your account has been compromised, you must notify us immediately.

5. Subscription and Payment

Haven offers different subscription plans. By subscribing, you agree to pay the applicable subscription fees as set forth on the Pricing page.

• Subscription fees are billed on a recurring basis, either monthly or annually, depending on the plan you choose.
• You may cancel your subscription at any time, but cancellations will take effect at the end of the current billing period.
• All payments are processed through a third-party payment processor. Haven is not responsible for any issues that may arise from the payment processor.

6. Content and Intellectual Property

• Ownership: The content on the Website, including text, graphics, images, logos, videos, and software, is owned by or licensed to Haven and is protected by intellectual property laws. You may not reproduce, modify, distribute, or create derivative works based on any of the content without prior written consent.
• User Content: You may upload or submit content to the Website, such as blog comments or mood tracking data. By submitting content, you grant Haven a non-exclusive, royalty-free, worldwide license to use, display, and distribute the content as necessary to operate and improve the Services.

7. Privacy Policy

Haven respects your privacy. For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

8. Disclaimers

• Health and Counseling: The Services offered by Haven, including mood tracking and counseling, are not intended to replace medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
• No Guarantee: While we strive to provide accurate and useful information, Haven does not guarantee the effectiveness of the Services for any particular outcome.

9. Limitation of Liability

To the fullest extent permitted by law, Haven and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Website or Services.

10. Indemnification

You agree to indemnify and hold harmless Haven, its affiliates, and its employees from any claims, losses, liabilities, or expenses arising from your use of the Website or violation of these Terms.

11. Termination

Haven reserves the right to suspend or terminate your access to the Website and Services at its sole discretion, without notice, for any reason, including if you breach any part of these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Haven operates, without regard to its conflict of law principles. Any disputes will be resolved in the appropriate courts of that jurisdiction.

13. Modifications

Haven reserves the right to modify or update these Terms at any time. When changes are made, we will post the updated Terms on this page with the “Last Updated” date. Your continued use of the Website and Services after any changes signifies your acceptance of the modified Terms.