Privacy Policy for Haven

Last updated: December 25, 2024

At Haven, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and use our services. By accessing or using Haven, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services, including:

Personal Information:

  • Account Information: When you create an account on Haven, we collect personal details such as your name, email address, phone number, and password.
  • Subscription Details: Information about your chosen subscription plan and payment method for premium services.
  • Profile Information: Data you choose to provide, such as profile pictures, mental health goals, and personal preferences.

Non-Personal Information:

  • Usage Data: We collect data about your interactions with our website and app, such as your device type, browser type, IP address, pages visited, time spent on our platform, and other usage statistics.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. Cookies help us analyze traffic, understand user behavior, and personalize your experience on Haven.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide Services: To create and manage your account, deliver personalized content, and provide customer support.
  • To Improve Our Services: To analyze usage trends, conduct research, and improve website functionality and user experience.
  • For Communication: To send service-related communications, including updates, promotional offers (if you have opted in), and notifications about changes to our services.
  • For Security: To protect your account from unauthorized access, fraud, and to maintain the security of our platform.

3. How We Protect Your Information

We take the security of your personal information seriously. Our platform uses the following measures to protect your data:

  • Encryption: We use SSL encryption to protect sensitive data such as payment information during transmission.
  • Access Controls: Only authorized personnel have access to your personal data. We maintain strict protocols to safeguard it.
  • Data Storage: Your data is stored securely with industry-standard measures in place to prevent unauthorized access.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:

  • Service Providers: We may share data with third-party companies that provide services to us, such as payment processors, hosting services, and customer support platforms. These providers are contractually obligated to handle your data securely.
  • Legal Compliance: We may disclose your information if required by law, court order, or to protect our rights and comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Haven uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us analyze web traffic, provide a personalized user experience, and offer features like remembering your login details.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the website’s functionality (e.g., session management, login persistence).
    • Performance Cookies: Help us track usage patterns to improve website performance.
    • Functional Cookies: Enable personalized content and enhance user experience (e.g., remembering your preferences).
    • Advertising Cookies: Used to deliver relevant advertisements if you have opted in to receive them.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some features of the site.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request to update or correct your information.
  • Deletion: You can request the deletion of your personal data, subject to legal obligations.
  • Objection: You can object to the processing of your data for certain purposes, including marketing.
  • Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: If we process your data based on your consent, you can withdraw it at any time.

To exercise these rights, please contact us via the contact details provided at the end of this policy.

7. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Haven does not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately. We will take steps to delete such information from our records.

9. International Data Transfers

If you are accessing Haven from outside the United States, your data may be transferred to, stored, and processed in the United States or other countries. By using our services, you consent to the transfer of your personal data to locations that may not have the same data protection laws as your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. The “Last updated” date at the top of this page will indicate when the policy was last revised.